Our website uses cookies to improve your experience and to ensure the website functions correctly. Below is a detailed description of the cookies we use.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the owners of the site.

How We Use Cookies

We use cookies for various purposes, which can be categorized as follows:

Strictly Necessary Cookies

These cookies are essential for the website to function correctly. Without these cookies, some parts of our website would not work. They do not store any personally identifiable information.

• cc_cookie
  • Purpose: Remembers if the user has consented to cookie usage.
  • Duration: 6 months
• • Purpose: Prevents Cross-Site Request Forgery (CSRF) attacks.
  • Duration: Session
• .AspNetCore.Identity.Application
  • Purpose: Manages user authentication and maintains session state.
  • Duration: Session
• .AspNetCore.Mvc.CookieTempDataProvider
  • Purpose: Temporarily stores data needed for the next request.
  • Duration: Session
• UMB-XSRF-V, UMB-XSRF-TOKEN
  • Purpose: Prevents cross-site scripting attacks.
  • Duration: Session
• UMB_UCONTEXT, UMB_UCONTEXT_C
  • Purpose: Maintains session state for logged-in users, visible only to administrators.
  • Duration: Session
• UMB_SESSION
  • Purpose: Preserves session state across page requests.
  • Duration: Session
• UMB_PREVIEW
  • Purpose: Allows previewed pages to function as published pages in the same browser session.
  • Duration: Session
• umb_installId
  • Purpose: Stores the Umbraco software installer ID.
  • Duration: Session
• UMB_UPDCHK
  • Purpose: Checks for Umbraco software updates.
  • Duration: Session
• TwoFactorRememberBrowser
  • Purpose: Remembers that two-factor authentication is not needed for the next login.
  • Duration: Session
• eng_amts
  • Purpose: Remembers the amounts used in the current payment in order to make a successful payment fail safe. An example of this would be when a user is logged out whilst making a successful payment.
  • Duration: Session
• eng_qids
  • Purpose: Remembers the qube ids of the items within a the current payment, in order to make a successful payment fail safe. An example of this would be when a user is logged out whilst making a successful payment.
  • Duration: Session

Analytics Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often. This helps us to improve the way our website works.

• __utma
  • Purpose: Distinguishes users and sessions for Google Analytics.
  • Duration: 2 years
• __utmb
  • Purpose: Identifies new sessions/visits for Google Analytics.
  • Duration: 30 minutes
• __utmc
  • Purpose: Determines the end of a browser session for Google Analytics.
  • Duration: Session
• __utmt
  • Purpose: Throttles request rate for Google Analytics.
  • Duration: 10 minutes
• __utmz
  • Purpose: Stores the traffic source or campaign that explains how the user reached the site.
  • Duration: 6 months
• _ga
  • Purpose: Distinguishes users for Google Analytics.
  • Duration: 2 years
• ar_debug
  • Purpose: Stores user preferences or debugging settings.
  • Duration: Session

Third-Party Cookies
Our website uses third-party cookies, which are cookies set by a domain other than our own. These cookies enable features or functionality provided by third parties in connection with our website, such as analytics, advertising, and social media interactions.

Flywire:

Managing Your Cookie Preferences

You can manage your cookie preferences at any time by selecting the "Manage Cookie Consent" option on the profile menu if logged in, or on the page footer if not logged in. Please note that if you disable cookies through your browser settings, some parts of our website may not function properly.

Changes to This Cookie Policy

We may update our Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.

Contact Us

If you have any questions about our Cookie Policy, please contact us.

View our Privacy Policy here.

Terms of Service

Effective Date: 01/07/2025

Welcome

Welcome to the resident portal operated by Levels Property Management Ltd ("we", "us", or "our"). These Terms of Service (“Terms”) govern your access to and use of the resident portal, including any content, functionality, and services offered on or through the portal.

By accessing or using the resident portal, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the portal.

1. Eligibility and Access

This portal is intended for use by residents, leaseholders, and freeholders of properties managed by Levels Property Management Ltd. By accessing this portal, you confirm that:

• You are over 18 years of age;
• You are a registered resident, leaseholder, or freeholder with us;
• The information you provide is accurate and kept up to date.

We reserve the right to deny or revoke access if you breach these Terms or misuse the platform.

2. Portal Features

The resident portal provides users with access to the following features, depending on your relationship to the property:

• Issue Reporting: Report maintenance or communal issues directly to our team;
• News and Updates: View the latest announcements and developments relevant to your property;
• Account Management (where applicable): Leaseholders and freeholders may view their account statements, payment history, and associated documentation.

3. User Responsibilities

You agree not to:

• Share your login credentials or permit others to access the portal using your account;
• Upload or transmit any malicious content or unauthorised files;
• Use the portal for any unlawful or fraudulent purpose;
• Impersonate others or misrepresent your identity or affiliation;
• Abuse, threaten, or harass others through the system.

You are responsible for keeping your login details secure and for all activity conducted under your account.

4. Data Protection and Privacy

Your use of the resident portal is also governed by our Privacy Policy, which outlines how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and other relevant legislation. By using the portal, you consent to the collection and use of your data as set out therein.

5. Availability and Changes

We aim to ensure that the portal is available at all times, but we do not guarantee uninterrupted or fault-free access. We may:

• Temporarily suspend the portal for maintenance or updates;
• Modify or remove certain features without prior notice;
• Restrict access to some or all users at our discretion.

6. Intellectual Property

All content and materials on the portal, including but not limited to text, logos, and graphics, are the intellectual property of Levels Property Management Ltd or our licensors and are protected under applicable copyright and intellectual property laws. You may not reproduce, distribute, or republish any content without our express written consent.

7. Limitation of Liability

To the maximum extent permitted by law:

• We shall not be liable for any indirect, incidental, or consequential loss or damage arising from your use of, or inability to use, the portal;
• We do not warrant that the portal will be free from viruses or other harmful components;
• Our total liability to you shall not exceed any fees paid by you for use of the portal services (if any).

8. Termination

We reserve the right to suspend or terminate your access to the portal at any time, without notice, if you breach these Terms or misuse the system.

9. Changes to These Terms

We may revise these Terms from time to time. Continued use of the portal after any changes are made constitutes your acceptance of the revised Terms. The most recent version will always be available on the portal.

10. Contact Us

If you have any questions or require support, please contact us:

Levels Property Management Ltd 
Suite One, Old Park Works 
Baptist Avenue, Overdale 
Telford, TF4 2BN

Email: info@levelspropertymanagement.co.uk 
Tel: 0330 520 1336